Terms of service

Knüg’s Website ( www.knug.co.uk) is the property of The Indian Garden Company Ltd trading as Knüg Ltd. 

Company Registration Number 05037211 Vat Registration Number 843988962

If you have any queries regarding this website, our Terms and Conditions or a complaint, please contact info@knug.co.uk  or Knüg Ltd. The White House, 2 Wellington Cottage, Warren Row Reading Berkshire RG10 8QX

This website is operated by Knüg Ltd. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. 

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Your use of Knüg’s website is governed by these Terms or any other policy referred to in these terms and conditions. You agree that the information you provide when placing an order is true and accurate in all respects.

Whenever you make use of a feature that allows you to upload content to our Website, or to make contact with other users of our site, you must comply with these Terms and any applicable law.

Any content you upload to our Website will be considered non-confidential and non-proprietary. Knüg Ltd have the right to use, copy, distribute, reproduce, exploit, modify, alter, and/or disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

We may deny you access to the Website at any time in its sole discretion when we believe that your use of the Website is in violation of any of these Terms, any law or the rights of any third party or was not respectful to others.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site and you hereby agree to be responsible to Knug Ltd and indemnify us and keep us indemnified against all costs, damages, expenses, losses and liabilities incurred and/or suffered by us as a result of any claim in respect of your use of the Website.

Our website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

PLACING AN ORDER

By placing an order, you will have read, understood, and agreed to our Terms and Conditions. If you are unhappy with any of our terms, then contact one of our customer service advisers before placing your order, either by telephone on 01628315634 or by, by email at: customerservices@knug.co.uk or by post: Knüg Ltd, The White House,  2 Wellington Cottages, Warren Row, Reading, RG10 8QX

By placing an order via this website, you are making an offer to Knüg Ltd to purchase the goods detailed in your order upon the terms described in your order.

Once you have placed an order, we will send you a confirmation that your order has been received but this is not a confirmation that your offer to purchase the goods has been accepted. A contract between you and Knüg Ltd, for the sale of our products will only exist once an order has been accepted, processed, and dispatched to you.

Your credit/debit card will be authorised when your order is placed and processed but you will not be charged for the value of the goods until they are dispatched. This does not affect your statutory rights.

Prices and availability of our goods are subject to changes without notice. A delivery charge may be added to your order where appropriate, please see our Delivery Information

YOUR RIGHT TO CANCEL 

You may cancel your order (once accepted by us) for any reason up to the point of dispatch and any payments made by you will be refunded in full within 1 days.

RETURNS POLICY

If you are not happy with the products you may return them within 14 days of receipt. We will be happy to offer an exchange or a refund, provided that the products are returned to us in perfect condition, unused, clean. All the original packaging, information tags, spare buttons, and threads plus care instructions, should be still attached to the product and not removed. Please read our returns page. We will not refund or exchange if the products are not in perfect condition and/or it is obvious to us that the goods have been used or washed.

Exchange is limited to exchange for the same product, of a different size or colour.

WARRANTY

Knüg Ltd warrants that as the date of delivery, the Goods shall be free from any significant defects in materials or workmanship. Many of the Knüg’s products are handmade by craftsmen and so variations in materials and workmanship will inevitably occur: such variations will not be regarded as defects.  Knüg shall not be liable for any Goods damaged by any act or omission of Customer after the time of delivery or the Customer’s failure to comply with Knüg instructions for the use or care of the products, detailed on website and attached to the products.

PAYMENT AND TAXES
We accept online payments by Credit card or Debit card. All transactions are shown in pounds sterling (£).

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). If your order is being dispatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU, then the selling price will include VAT at the current rate. The current rate of VAT is 20%. 

TERMS

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

GENERAL 

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

CORRECTNESS OF INFORMATION

We are not responsible if information made available on this site is not accurate. The material on this site is provided for general information only and should not be relied upon or used as the only basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

Knüg Ltd reserves the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

Knüg Ltd shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

PRODUCTS & SERVICES

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.

Knüg Ltd reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

ACCURACY OF BILLING AND ACCOUNT INFORMATION

Knüg Ltd reserves the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. If we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

OPTIONAL TOOLS

Knüg Ltd may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools” as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. View our Privacy Policy.

PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES & LIMITATION OF LIABILITY

Knüg Ltd do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

You agree to indemnify, defend and hold harmless Knüg and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In no case shall Knüg, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. 

The limitations of liability in these conditions shall apply equally for the benefit of Knüg Ltd and any other associated company of Knüg Ltd as if references to Knüg Ltd included references to each such associated company.

While Knüg Ltd uses all its best endeavours to ensure that the information on its Website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Knüg Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information. While Knüg Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this Website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Knüg Ltd will not be responsible nor liable for your use of any other Websites which you may access via links within this Website. Knüg Ltd does not control these Websites and is not responsible for their content. Any such links are provided merely as a service to users of this Website and their inclusion in this Website does not constitute an endorsement by or affiliation with Knüg Ltd. The entire liability of Knüg Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Knüg Ltd will not be liable to you or be deemed to be in breach of these Terms or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Knüg Ltd may assign or transfer any of its rights or subcontract any of its obligations under these Terms to any third party. You may not assign or transfer any of your rights or subcontract any of your obligations under these Terms except with the specific permission in writing of Knüg Ltd.

No person who is not a party to these Terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement..

COPYRIGHT AND TRADEMARK 
The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Knüg Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all the material available on this website in any form is prohibited without the permission of Knüg Ltd

LAW AND TERRITORY
These Terms and Conditions and your use of our website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights.

This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you.

CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at info@knug.co.uk